Current Situation
Procurement platforms are oriented to facilitate the many necessary transactions inherent to the procurement process. Inefficient procurement processes that are digitized will still be inefficient. Case/issue tracking involves time-consuming research into the many respective transactions.
Goals and Objectives
The platforms that facilitate an intuitive workflow, rather than transaction, view. Optimized workflow templates mirror best practice processes that can be infused into the respective procurement platforms.
Technology Deployed
Enterprise hardware, personal devices, cloud, big data and analytics, mobile, applications, connectivity services, cognitive, and next-generation security
Use Case Summary
The ability to apply off-the-shelf workflows and also to develop customizable workflows that mimic procurement best practices will facilitate procurement efficiency improvements. Issue discovery and resolution are improved via transparent, workflow-centric dashboards.