Current Situation
Many banks understand the need to address interaction to financial services and information without the need of a keyboard. Skills are being built and are readily available; however, use cases and customer adoption remain limited. Focus on both mobile and online remains primary delivery mechanism.
Goals and Objectives
Show the value of conversational banking, primarily for alerts, incoming bills, and unusual activity. The level of security provided must match the complexity with the information being shared. Ensure that large language models are reviewed and properly trained and fully compliant with future regulations.
Technology Deployed
Sophisticated cognitive capabilities against comprehensive customer information systems for retail customers; large language model and next-gen AI solutions; mobile and online delivery of intelligent content leveraging large language models, including the proper security and compliance controls where necessary
Use Case Summary
Conversational banking involves skills that focus more on alerts, bill payment, and access to information like closest ATM and branch hours as opposed to balance and transaction information. Integrate solution directly into mobile banking application with unique branding that can provide actionable advice.