Current Situation
Owing to the pandemic, one of the governments’ digital agendas has been accelerated, to provide citizens to securely gain access to digital services through an easy-to-use digital identity. The balance between using and protecting digital IDs has become a global social issue. In this regard, regulations on the handling of personal data, such as the EU’s General Data Protection Regulation (GDPR), have been tightened in many countries.
Goals and Objectives
National governments are investing in identity management modernization to make it easier for citizens and businesses to use digital public services. Both citizen and business have the ability to control their account and personal data.
Technology Deployed
Hardware: National ID cloud platform/database
Software: Identity management systems, identity-based access control, multifactor ID, data privacy and biometrics
Services: Security services and connectivity services
Use Case Summary
It provides a convenient, equitable, and secure means for individuals to transact digitally with their government, thus creating a digital ecosystem of trust where data and services can non-intrusively transcend the traditional boundaries of G2C and G2B engagements. Many previously siloed government services can be integrated and assessed through a single digital ID as well as the future development of 360-degree, constituent, cradle-to-grave digital journeys that bring about better administrative planning of resources and enhanced constituent service experiences.