Current Situation
Heavy drive-through volumes and unpredictable demand derails productivity and results in long wait times and potential lost sales for QSRs. As more full-service models also turn to drive-through and pickup windows, more data and efficiencies are needed to make the drive through efficient and profitable.
Goals and Objectives
To extend the functionality of the drive through for seamless pickup orders, predict when guests are arriving, match guests with orders, and take/accept orders and payment as soon as cars enter a line to reduce abandonment.
Technology Deployed
Computer vision, digital signage, AI, ML, mobile infrastructure, 5G, Wi-Fi 6, KDS, mobile POS, tablets, and edge
Use Case Summary
Extended drive through will redefine the parameters of drive-through lanes with multiple purposes for ordering and pickup, both of preorders and onsite orders. Extended drive through will connect through integrated systems and sensor technologies to recognize guests, predict orders, and offer appropriate upselling and recommendations, and speed throughput with predictive insights and leveraging technology to capture orders earlier in the drive-through experience.