Current Situation
Organizations are challenged to design operational and resource improvements around the acute and individual needs of employees in the line of business (LOB).
While line-of-business managers take ad hoc initiatives to understand where, how, and why performance drops happen within teams, efforts are not uniform and do not go far enough to resolve insights disconnects between decision makers and how OKRs are achieved across the line of business.
Goals and Objectives
Goals:
Improve strategic understanding of employee sentiment, what drives it, and what defines it in terms of the organization structure and the operational structure.
Assess and respond to individual and collective employee challenges dividing between what warrants a structural response and what can be addressed in the line of business.
Strategies:
Implement tools and resources to capture the voice of the employee and convert it into data that can be analyzed and integrated into resource management strategies — human and nonhuman.
Technology Deployed
Voice of the employee — pulse surveys, digital comms, recognition, periodic surveys, feedback loops, and ERGs
AI-driven data integration bringing VoE to all operations teams
VoE analytics
Use Case Summary
Implement periodic, pulse or task-based surveys that frequently assess employee sentiment and engagement across tasks, responsibilities, team assignments, and more.
Translate responses into data and insights using internalized analytics to the dynamic response mechanisms.
Extend the returned insights as data into planning and modeling frameworks for resource management and deployment to direct managers and stakeholders around strategic and personalized plans of action.