Current Situation
Hospitality companies are collaborating with technology companies to develop mobile-based apps to empower customers throughout their journeys and enable staff to engage intelligently and efficiently with them. There remain multiple touch points between employees and guests that could be minimized and streamlined.
Goals and Objectives
Build upon existing mobile technology and leverage the full capabilities of advanced technologies to allow for voice-enabled, touch-free operations that speed service and reduce touch points and complexity, while ensuring that an entire journey can be contactless if that’s what employees/guests desire.
Technology Deployed
Hardware: Personal devices, digital signage, kiosks, edge computing
Software: Mobile payments, NFC, AI/ML, digital signage, kiosks, mobile POS, PMS, CRM, biometrics
Services: IT services
Other: IoT, cloud, 5G
Use Case Summary
The contactless enterprise will allow guests and staff to interact within a touch-free environment with simple voice commands, gestures, or use of personal devices and intelligent systems to remove the need for guest actions.