Current Situation
Existing systems cannot operate in full capacity round the clock and are poorly integrated with agents and channels, causing compliance issues and affecting revenue. Rigid and legacy methods of yield management and pricing lead to hospitality missing opportunities and improperly pricing available rooms for different purposes/lengths of stay, and so forth.
Goals and Objectives
Ensure round-the-clock availability of reservation systems, which are not only well integrated with all sales channels but also offer enhanced compliance visibility.
Technology Deployed
Hardware: Enterprise hardware, personal devices, IaaS, edge computing
Software: Availability management system, AI, analytics, and traceability, robotic process automation (RPA)
Services: Business services, IT services
Other: Cloud, big data, analytics
Use Case Summary
Availability management and yield maximization ensure that reservation systems remain available 24 x 7. Cost-effective contingency plans are in place along with yield maximization through special arrangements, with most profitable agents, channels, and markets providing enhanced visibility and control over sales channels compliance with rules and policies. Systems must recognize when room types/pricing and availability need to be adjusted to capture the market.