Current Situation
Technical support that is currently achieved via chatbots or call centers; those are constrained in providing adequate support for customers who may be willing to solve issues with some technical guidance
Goals and Objectives
Augmenting call center support with immediate support to help set up and configure devices, providing instant customer satisfaction without having to return a device or visit a service center
Technology Deployed
Remote assistance that can be implemented via APIs that provide contextual real-time information; it leverages both video and camera algorithms
Use Case Summary
Remote assistance for smart devices, networking configuration such as Wi-Fi modems and IoT devices; field service technicians working on network infrastructure