Real-Time Service Excellence

Program

• Customer and Consumer Engagement

  Use Case

  • Sustainability Metrics/Transparency
  • Intelligent Operational Efficiency Capture
  • Consumer Digital Assistant
  • Dynamic Capacity Balancing
• Iterative Innovation

  Use Case

  • Customer (B2B) Portals
  • Consumer (B2C) Portals
  • Supplier Portals
  • Advanced Digital Simulation
• Service Excellence

  Use Case

  • Logistics Resiliency
  • Dynamic Rate Shop
  • Digital Procurement Assistant
  • Real-Time Invoice Match and Discounts
  • Dynamic Real-Time Carrier Performance